Questions from readers. What is the return policy for JT Enterprises? Hopefully you never have to return anything. We are proud to admit that this is a rare occurrence for our company. Nevertheless, it is impossible to be perfect.
First you must either call or email us with the nature of the problem. Once we discuss the situation, we will grant permission for a return. After we receive the product and review it, we will credit or replace immediately.
We do want to stress. You must either call or contact us by email in order to get approval first before sending anything back. In rare circumstances if it is an emergency, we will issue a call tag. We stress the word emergency. Nevertheless, the key factor in being a good vendor is supporting your customer when there is a problem. Consequently, we are always eager to prove our commitment to you.